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Total Quality Management in Education

- Professor Marmar Mukhopadhyay

Quality in education is a matter of global quest; for India this quest is all the more important for it to become a global player. In order to succeed in this and to attend global standards in local settings, it is necessary for Indian educational institutions to both improve and sustain quality. In this context, Total Quality Management (TQM) offers a unique and reliable method to design and implement quality in educational institutions.

The book was first published in 2001. Government of India sponsored a national project for capacity building of DIET principals on quality management based on this book. Author also undertook experiments with TQM at institutional levels.

It was revised and updated on the basis of author’s rich experience at both the Micro and macro levels in actual implementation of TQM in various educational institutions. He has deftly adapted the TQM philosophy and methodology that originated in industry to suit education, and anchored it in Indian cultural ethos.

A practical guide to the management of quality education from TQM, this book

  • Covers the philosophical underpinnings of TQM, its instrumentalities, as well as the methods of strategic planning and implementation in educational institutions,
  • Espouses a human intensive quality management approach,
  • Calls for long-term planning, as opposed to piecemeal efforts,
  • Emphasizes optimization of human resource potential in educational institutions,
  • Proposes a very practical and adaptable management model.

Comprehensive and lucid, the book will help educational planners to build on the beliefs, fine-tune their mission and walk towards the goal of providing quality education. An indispensable resource for educational administrators and heads of universities, colleges and schools, this book will also be of interest to researchers in quality management and education.

The revised 2nd edition has been published by Sage Publications, Purani Delhi near Lal Quila– 110 018  2nd reprint in 2006.